Shipping policy

SHIPPING POLICY

Last Updated: August 2026

At PRIVÂTE FIGURÉ, every order is carefully prepared and inspected before it leaves our studio. We appreciate your patience as we ensure each piece meets our quality standards.

Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and holidays.

During collection launches, restocks, promotions, or holiday periods, processing times may be extended.

You will receive a confirmation email once your order has been placed and a separate email with tracking information once your order has shipped.

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Shipping

Shipping rates are calculated at checkout based on your location and selected shipping method.

Delivery estimates provided by shipping carriers are estimates only and are not guaranteed.

Once an order has been shipped, ownership and responsibility for the package transfers to the shipping carrier.

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Pre-Orders

Products marked as Pre-Order will ship within the estimated timeframe stated on the product page.

If your order contains both pre-order and in-stock items, your entire order may ship together once all items become available unless otherwise noted.

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Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address.

PRIVÂTE FIGURÉ is not responsible for orders shipped to an incorrect address provided during checkout.

If an order is returned due to an incorrect or undeliverable address, the customer will be responsible for any additional shipping charges required to resend the package.

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Lost, Stolen, or Delayed Packages

Once your package has been accepted by the shipping carrier, PRIVÂTE FIGURÉ is not responsible for lost, stolen, delayed, or damaged packages.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.

We are happy to assist by providing tracking information if needed.

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Shipping Delays

Delivery delays caused by weather, natural disasters, carrier issues, customs processing, holidays, or other circumstances beyond our control are not the responsibility of PRIVÂTE FIGURÉ.

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International Orders

International customers are responsible for any customs duties, taxes, import fees, or additional charges imposed by their country’s customs authorities.

These charges are not included in the purchase price or shipping cost.

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Order Changes & Cancellations

Because we begin processing orders quickly, we cannot guarantee order changes or cancellations after an order has been placed.

Please contact us immediately if you need assistance, and we will do our best to accommodate your request before your order ships.

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Contact

If you have questions regarding your shipment, please contact us at:

support@aprivatefigure.com